Cancellation & Refund Policy

1. Introduction

At Siddhi InfoSoft Marketplace, we are committed to providing high-quality digital products and reliable customer support. Refunds are granted only under the specific circumstances outlined in this Refund Policy.

By purchasing any product from marketplace.siddhiinfosoft.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2-Day Refund Window

All refund requests must be submitted within 2 days (48 hours) of the purchase date. Requests submitted after this period may not be eligible for a refund, except where required by applicable law.

2. Eligibility for Refunds

A refund may be considered if one or more of the following conditions apply:

2.1. Product Not as Described or Malfunctioning

The purchased product substantially differs from its description or contains critical technical issues that prevent it from functioning as advertised. Our support team may first attempt to resolve the issue before a refund is considered.

2.2. Security Vulnerabilities

The product contains significant security vulnerabilities that compromise its functionality or safety, and the issue cannot be reasonably resolved by our support team.

2.3. Product Not Downloaded or Accessed

The purchased product has not been downloaded or accessed after the order was completed. Refund eligibility will be assessed based on the purchase details and available records.

3. How to Request a Refund

To submit a refund request, please follow these steps:

Contact our support team within the applicable refund period.
Provide your order number and purchase details.
Clearly explain the reason for requesting a refund.
Include relevant screenshots, error logs, or other supporting evidence, where applicable.
Our team will review your request and may contact you for additional information. We will communicate the outcome and provide any further instructions as necessary.
Submitting a refund request does not automatically guarantee approval.

4. Non-Refundable Situations

Refunds will generally not be granted under the following circumstances:

Change of mind: You change your mind after purchasing the product.
Product already downloaded: You no longer want the product after downloading or accessing it.
Personal preferences: The product does not meet your personal preferences or subjective expectations, despite matching its advertised description and functionality.
Accidental purchases: You purchase the wrong product or make an unintended purchase.
Lack of technical knowledge: You do not have the technical knowledge required to install, configure, or use the product.
Failure to review product details: You did not read the product description, features, system requirements, compatibility information, or documentation before purchasing.
Insufficient evidence: You fail to provide sufficient information to evaluate your refund request.
Expired refund period: You submit the request after the applicable refund window.
Customization services: Your request relates to customizations, modifications, installation, or third-party services that are not included in the purchased product.
Unsupported modifications: Issues arise from unauthorized modifications, third-party integrations, or changes made to the product without following the provided documentation.
These exclusions are subject to applicable consumer protection laws and any mandatory refund rights that may apply.

5. Digital Product Policy

All products sold through Siddhi InfoSoft Marketplace are digital products, including software applications, source code, scripts, and related digital resources.

Due to the nature of digital products, which may be downloaded or accessed immediately after purchase, refunds are limited to the circumstances described in this policy and any applicable legal requirements.

Before making a purchase, customers are strongly encouraged to review the product description, available demos, included features, technical requirements, compatibility details, and documentation carefully.

If you have questions about a product before purchasing it, we recommend contacting our support team for clarification.

6. Refund Review and Processing

Each refund request will be evaluated individually based on the circumstances of the request, the information provided, and the applicable terms of purchase.

If a refund is approved, it will be processed using the original payment method wherever possible. The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.